How to Make a Return or ExhangeUpdated 6 days ago

How do I start a return or exchange? 

Head to our returns portal and enter your order number and email address to get started. 

Can I exchange an item instead of returning it? 

Yes. Your first exchange on an order is always free, regardless of whether you purchased Checkout+. Choose your replacement size or item on lolelife.com and we'll place the new order on hold until your original item is on its way back to us. 

What are my options when I start a return? 

You can choose to: get a refund to your original payment method; shop now using store credit (we'll send you back to lolelife.com to pick something new); or shop later with a gift card emailed to you, which never expires. 

Can I change the shipping address on my exchange? 

Yes, you can update the shipping address on an exchange order before it ships. 

What if I used a discount code or bought my item on sale? 

Discount codes reapply automatically to an exchange. If you're exchanging for the exact same item, we'll honor your original sale price; if you choose a different product, it will be charged at its current site price. 

Can I still return an item in-store? 

Yes, bring your item to any participating store; you don't need to start an online return first. If you do start one online and then return in-store instead, the online return simply expires after 30 days. 

What if my item arrived damaged or I received the wrong item? 

Contact us with photos of the issue and we'll make it right. 

What if my package was lost, stolen, or damaged in shipping? 

We do our best to make sure your items arrive safely, but sometimes things happen. If you took advantage of Checkout+, your package is protected. In the event it's lost, stolen, or damaged in transit, we'll replace it free of charge. To start a shipping claim, visit our returns portal. Didn't purchase Checkout+? Contact us and we'll help from there.

If you are located in Europe, please contact [email protected] directly to process your return.