You have 30 days from the delivery date to start a return or exchange. Items must be unworn with tags still attached. Lolë offers Checkout+ to give you free return shipping if you took advantage of Checkout+ at checkout.

<p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;" id="isPasted">What is your return window?You have 30 days from the delivery date to start a return or exchange. Items must be unworn with tags still attached. Is there a fee to return an item?Lol&#xEB;&#xA0;offers Checkout+ to give you free return shipping: if you took advantage of Checkout+ at checkout, you&apos;ll receive a prepaid label through our returns portal for any return request. If you opted out of Checkout+, you&apos;re responsible for the cost of return shipping &#x2014; you can purchase a return label directly through our returns portal, currently a $6 flat rate. Your first exchange on an order is always free, whether or not you purchased Checkout+. What is Checkout+?Checkout+ is an optional add-on you can select at checkout for a small percentage of your cart total ($3.48 minimum). It gets you free return shipping, a prepaid label through our returns portal for any return request, plus package protection: if your package is lost, stolen, or damaged in transit, we&apos;ll replace it free of charge.

Returns and Exchanges

Head to our returns portal and enter your order number and email address to get started. Your first exchange on an order is always free, regardless of whether you purchased Checkout+.

How do I start a return or exchange?&#xA0;Head to our <a href="https://lolelife.com/apps/redo/returns-portal/login" target="_blank" rel="noreferrer noopener">returns&#xA0;portal</a> and enter your order number and email address to get started.&#xA0;Can I exchange an item instead of returning it?&#xA0;Yes. Your first exchange on an order is always free, regardless of whether you purchased Checkout+. Choose your replacement size or item on lolelife.com and we&apos;ll place the new order on hold until your original item is on its way back to us.&#xA0;What are my options when I start a return?&#xA0;You can choose to: get a refund to your original payment method; shop now using store credit (we&apos;ll send you back to lolelife.com to pick something new); or shop later with a gift card emailed to you, which never expires.&#xA0;Can I change the shipping address on my exchange?&#xA0;Yes, you can update the shipping address on an exchange order before it ships.&#xA0;What if I used a discount code or bought my item on sale?&#xA0;Discount codes reapply automatically to an exchange. If you&apos;re exchanging for the exact same item, we&apos;ll honor your original sale price; if you choose a different product, it will be charged at its current site price.&#xA0;Can I still return an item in-store?&#xA0;Yes, bring your item to any participating store; you don&apos;t need to start an online return first. If you do start one online and then return in-store instead, the online return simply expires after 30 days.&#xA0;What if my item arrived damaged or I received the wrong item?&#xA0;<a href="https://contact.gorgias.help/en-US/forms/o10pur3s" target="_blank" rel="noreferrer noopener">Contact us</a> with photos of the issue and we&apos;ll make it right.&#xA0;What if my package was lost, stolen, or damaged in shipping?&#xA0;We do our best to make sure your items arrive safely, but sometimes things happen. If you took advantage of Checkout+, your package is protected. In the event it&apos;s lost, stolen, or damaged in transit, we&apos;ll replace it free of charge. To start a shipping claim, visit our <a href="https://lolelife.com/apps/redo/returns-portal/login" target="_blank" rel="noreferrer noopener">returns&#xA0;portal</a>. Didn&apos;t purchase Checkout+? <a href="https://contact.gorgias.help/en-US/forms/o10pur3s" target="_blank" rel="noreferrer noopener">Contact us</a> and we&apos;ll help from there.If you are located in Europe, please contact customerservice@lolelife.com directly to process your return.

How to Make a Return or Exhange

Refunds are processed within 10 business days after your return is received at our warehouse. The time it takes for the funds to appear in your account may vary depending on your banking institution.

Refunds are processed within 10 business days after your return is received at our warehouse. The time it takes for the funds to appear in your account may vary depending on your banking institution.&#xA0;

When Will I Receive My Refund?

Items marked as "Final Sale" are not eligible for returns, exchanges, or credits. This includes items discounted at 50% or more. Final sale items will be clearly indicated on the product page and during checkout.

Items marked as &quot;Final Sale&quot; are not eligible for returns, exchanges, or credits. This includes items discounted at 50% or more. Final sale items will be clearly&#xA0;indicated&#xA0;on the product page and during checkout.&#xA0;

Final Sale Items

Please send each return separately, using the prepaid label and return form for that specific order — don't combine returns from different orders in one package. After your first exchange, we're not able to offer another exchange on the same order.

Can I send multiple returns in the same package? Please send each return separately, using the prepaid label and return form for that specific order &#x2014;&#xA0;don&apos;t&#xA0;combine returns from different orders in one package.&#xA0;Mixing returns can delay the processing and refund of your items, as it becomes difficult to track and verify each item properly. To ensure a smooth and&#xA0;timely&#xA0;return process, please use the correct label and return form for each order.&#xA0;&#xA0;What if I want a second exchange?&#xA0;After your first exchange, we&apos;re not able to offer another exchange on the same order &#x2014; you&apos;ll be able to choose a refund or store credit instead. If you didn&apos;t purchase Checkout+, the flat return-label fee will apply at that point.&#xA0;

Multiple Returns or Exchanges

Lolë

Lolë accepts returns and exchanges within 30 days of delivery on unworn items with tags still attached; Final Sale items aren't eligible. Start your return in our online portal or bring your item to a participating store, your first exchange is free.

RETURNS & EXCHANGES

Returns and Exchanges

How to Make a Return or Exhange

When Will I Receive My Refund?

Final Sale Items

Multiple Returns or Exchanges