Warranty PolicyUpdated 2 months ago

All items come with a one-year warranty from the date of purchase. Warranty claims will be credited through a gift card only. 

To submit a warranty claim, please send the following to [email protected] : 

• Proof of purchase 

• A photo of the damaged area on the item 

• A photo of the full item 

• A photo of the item tag

Please note, we only provide warranties on items purchased through our website or at a Lole store. 

Items bought from third-party retailers must be processed through that retailer. 

Additionally, accidental damage is not covered under the warranty policy.