Lolë logo
Lolë logo

All articles

DAMAGED & LOST PACKAGES

What If My Package Arrives Damaged?

If your order arrives damaged, please email us at [email protected] with the following information:. A description of the issue. Photos of the item (including a full image of the item, close-up of the damaged area, and the interior style n

Lost Package

If your package is missing, please check the tracking information on the UPS website. Occasionally, packages are delivered to a UPS Access Point rather than your home. This will be indicated on the tracking page. If the tracking details are unclear,

What Should I Do If I Received the Wrong Item?

Sorry about that! To resolve the issue, please email [email protected] with the following:. A description of the issue ;. Photos of the wrong item (full image of the item and the interior style number tag) ;. Proof of purchase (order numbe